Messenger and chat apps have made the direct availability of messages popular. Messenger app communication ensures exchange within seconds. This is communication in real time.
Fewer and fewer employees in companies have a fixed stationary PC workstation. They therefore only have limited access to the intranet. In addition, they can no longer be kept up to date with classic communication tools such as the bulletin board or notices when things need to go quickly. With the help of real-time communication, companies share or communicate with their employees via smartphone apps, regardless of time and place. Everyone has one in their pocket at all times. This ensures the greatest possible availability.
Of particular importance is real-time communication in industries where information needs to be exchanged quickly but employees are not consistently at a computer workstation. For example, in the hotel or healthcare industry.
In working environments such as healthcare and hospitality, communication tools are needed to deliver messages without delay. Especially in environments in which employees have to work closely together without always being in the same room, they must be able to communicate reliably in the shortest possible time. This ensures smooth team collaboration even in different work environments.
Passing on information from top to bottom
Top-down content such as management announcements, offers of services for employees, or changes in the law must be passed on in a top-down stream. In this way, management reaches everyone at the same time. Requirements are reliably implemented, and no one feels excluded.
Passing on information from bottom to top
A real-time communication should also ensure the exchange from bottom to top. Employees should be able to ask questions or make suggestions using the general communication stream or direct messaging. This strengthens identification with what they are doing. Because they feel they are part of something bigger, perceived and heard.
Especially in the health care sector, the exchange should be guaranteed in real time and via different devices. Critical information in particular must be available quickly. Data should therefore be available seamlessly and without lengthy login procedures on the device that is currently available: Mobile phone, laptop, tablet.
Easy creation of messages
It must be possible to create messages intuitively and more quickly without having to enter a subject or search for recipient data. Otherwise, the idea of real-time communication will not be achieved.
Not all information is intended for all eyes. This is especially the case in the hotel and healthcare industries. This often involves the exchange of sensitive data. Matters that only concern a certain group of people should be able to be discussed in a private environment and only reach colleagues who are involved in a certain topic reliably.
The structure of the conversation should be clear and easy to view for all parties involved and free of visual distractions such as signatures and From/To information. This not only makes it easier to keep track of the conversation. Responses can also be written and sent more quickly.
In the spring of 2017, the market research institute Kantar EMNID commissioned the Intranet - Hirschtec to conduct a survey on digital communication in companies. 1,002 employees were surveyed. The result of the survey: Real-time communication has only partially arrived in the companies so far. This also includes the healthcare and hotel sectors. At the same time, employees report a high demand for it.
In the absence of tools from employers, employees often help themselves. Instead of using a secure enterprise app, they use WhatsApp and Co to communicate in real time. The frequency of chat use is particularly widespread among employees who move around a lot inside or outside their organization. They consider chat to be an important means of communication in the role of their jobs. This involves considerable risks.
Private Chat-Apps – Violation of data protection:
Employers do not have to take the risks associated with using private chat apps in a professional environment. There are secure alternatives to WhatsApp. Real-time communication is completely safe with a special employee app for the professional sector.
The functions of the employee app for real-time communication are deliberately similar to social networks such as WhatsApp and Facebook. Due to the popularity of the applications, the acceptance of the application is given from the outset.
In a news feed, employers can reach all employees at once, target group-specific and independent of time and place.
Relevant topics can be discussed in real time between two employees in a protected private message. This offers the greatest possible flexibility in communication.
In secure virtual rooms, several employees or entire teams can exchange information via chat.
With an employee app, you can ensure that your employees exchange information securely and securely in real time. With an intranet app, you can confidently achieve the following nine points: