For me, customer success means creating measurable value for the customer. Therefore it is important to me to understand the individual goals of each customer to accompany them proactively on the way to the goal achievement. In my role as Head of Customer Success, I also promote the exchange of know-how and experience within the Customer Success Team.
Head of Customer Success
The human factor is crucial if you want to successfully implement a new technologie in your company. A communication tool without people who create content and promote the utilisation has no value. At Qnnect, I see my role as Customer Success Manager being the human factor, which completes our communication app. It is my role to accompany and consult our clients to implement successfully Qnnect in their company and always find value in the utilisation of our technology.
Customer Success Manager EMEA
I see clients’ involvement as the key to Qnnect’s customer success. The ability to knowledge transfer and train our clients empower them to maximise the potential of using Qnnect by incorporating it in their daily business operation. With 8 years in client servicing, I assist our clients to embark on the journey to modernise internal communication and training through the use of Qnnect.
Customer Success Manager APAC