Achieving a consistent service experience when employees are spread across locations can be challenging. Recruiting and retaining qualified personnel in the hospitality industry is thus crucial. Yet, communicating with staff members to provide training, create collaboration and ensure knowledge transfer and information sharing using traditional communication tools, often does not achieve desired results.
Qnnect is the award-winning, secure mobile communications app for employees spread across locations. By embedding Qnnect within workflows, companies can deliver instant communications to all staff members, encourage remote staff by providing feedback and training and develop teams by enabling communications among all staff members, despite being in different locations.
Case study: After acquiring two new locations, our client, an international hotel group, was looking for a collaborative communications tool that would help connect close to 1,000 employees speaking multiple languages across various locations. After the first few weeks of having implemented Qnnect, collaboration and knowledge sharing increased between teams, which led to better schedule management and improved customer service.
The biggest problem our company faced had to do with internal communication. Information given to managers and executives wasn’t making its way down the ranks. With the Qnnect mobile app, we were able to resolve this issue. Now, every staff member with the app gets the information they need, on a much more regular basis. Thanks to Qnnect, all of our employees have access to company news in real-time, and are also able to share information amongst themselves. The density and volume of sharing surprised us. This has strengthened internal communication and important messages now reach many more of our employees than ever before. We have already noticed positive results, including a more tightly-knit staff, thanks to our new information sharing platform, and improved overall “team spirit.” Employees have an increased sense of belonging in the company, and are eager to share work they are proud of.